Inventory Software

Q: I am evaluating your product. When viewing reports, the program only reports on the first three computers and doesn't show the rest within the reports. Also, I can see only one .XML file in the Administrator. Why?

A: This is a trial limitation of the product. In the trial version you can process only local .XML file in the Administrator program and only create reports based on three your .XML files, even you have more in the \Data folder. After registering your version, you will be able to process any number of files according your license. If you need to view the .XML file generated on another computer, you can rename it according to the name of the computer where the product is installed.

Q: I have configured the program to run from the login script, but the .XML files are not saved in the network share. Why?

A: Please make sure that:

• You have specified the correct path to the \Data folder in the atn.ini file located in your network share. Normally, it is specified in the UNC format,e.g.: \\Server\Share\Data
• The users running the clientcon.exe from a login script have full permissions to the Data directory to be able to save data files

Q: I would like to know if I can run the clientcon.exe in a silent mode while auditing the network computers using the logon script.

A: Yes, you can run in a silent mode launching the clientcon.exe in the following way:

clientcon.exe echo-

Q: I have some computers that are not connected to our LAN. Can I inventory them with your program and add the data to the central database?

A: Yes, you can launch the clientcon.exe locally on those remote PCs, and then copy the generated .XML files to the central server \Data folder with the help of a diskette, email or something else.

Q: On some of my machines the clientcon.exe crashes. How can I detect where the problem is?

A: To determine the reason of the problem, you can use the File|Preferences|What to inventory tab. Selecting and unselecting different check boxes in this tab, find what exactly hardware/software component causes the problem and let the support team (support@mishelpers.com) know about the reason.

Q: How can I export the computer data to the MS SQL or Oracle database?

A: Please use the Tools|Export data menu item and select the Any SQL-compatible database (via_ODBC) export template. It exports the data correctly to the most popular SQL database formats. Please the Help|Data Export|Manual Export|Export to databases and electronic worksheets via ODBC topic for the details about exporting.

Q: I would like to run the clientcon.exe once a day, not every time the users log onto network. Is it possible?

A: To run the clientcon.exe once a day, please specify the "1" value in the How often to inventory field in the File|Preferences|Misc. tab. The default value, "0", means that the computer will be inventoried each time the user logs on, "7" - once a week.

Q: Is there a way to use the MAC addresses instead of computers names in the names of the .XML files generated by the clientcon.exe?

A: Yes, please select the corresponding macro in the File|Preferences|Misc. tab, the File naming convention section.

Q: Some of the programs installed in my system are not collected with your product. How does it inventory the software?

A: By default, Asset Tracker for Networks detects information about software from the Registry (the same information that you can see from the Control Panel|Add/Remove programs applet). Also, you can get additional software information using the softw+ switch in the following way:

clientcon.exe softw+

In this case, the program collects information from the Desktop and Start|Programs shortcuts.

Q: If the Clientcon.exe runs on a WIN95 Client there comes one of the following error message: "Export-OLE32.dll:CoSetProxyBlanket.." What is wrong in our configuration?

A: Please update the DCom version on your Windows 95 boxes: it is outdated. You can download the following DCOM update from the Microsoft site:

http://www.microsoft.com/com/dcom/dcom95/download.asp

or just install Internet Explorer 4.0 or higher to fix this problem.

Q: When I try to run the clientcon.exe on a Windows 95 machine, at the end I get the error message: 'The clientcon.exe is linked to missing export TAPI32.dll:lineGetIDA'. What am I doing wrong?

A: The version of tapi32.dll file (it is necessary for modem detecting) installed with Windows 95 by default is out-of-date. Please update TAPI to version 2.1 using the following link:

http://www.ltechsystems.com/anonftp/pub/tapi2195.exe

to fix this problem.

Q: I have noticed that the username is collected on Win 2000/XP boxes, but not on Win 98 machines. Do you know why this is?

A: The reason of issue is in the OS version. The point is that in Win NT/2K/XP a user always logs onto the machine before logging onto network (Netware or Microsoft). In Windows 9x you cannot get the user name unless you logs on into Windows. In any case, the Windows logon must precede the Network logon. So, please try to select the 'Windows logon' option in the 'Primary Network Logon' list (Control Panel|Network|Configuration). You will get the user name in the General page in that case. It is not possible to get the user name in Windows 9x BEFORE 'Windows logon' occurs.

Q: We have problems with the "automated Export" function. Manually it works fine, but automatic export feature does not work. We use the following command line:
Admin.exe /export /source:”\\server\assets\data” /target:AlchemyDB
/template:"c:\assets\export\
Any_sql-compatible_database_(via_odbc)\ computers.sql"
/odbc:yes

A: You have a mistake in the /template parameter: instead of specifying the path to the computers.sql file you need to specify just the path to the folder where this file is located. Please try the following command:

Admin.exe /export /source:”\\server\assets\data” /target:AlchemyDB
/template:"c:\assets\export\Any_sql-compatible_database_(via_odbc)"
/odbc:yes

Q: I need to know what ports and related protocols are used in the network scan option to allow them on the firewall.

A: If you have Windows XP SP2 firewall running on your client machines, you need enable the File and Print Sharing exclusion in the firewall settings (this is the default setting). The program can inventory a machine running Win XP SP2 firewall only if this exclusion is enabled.

Othewise, you need to open the following ports: